Where are MYHERO and MY8 nutritional supplements manufactured?
Our nutritional supplements are produced to the highest quality standards in Austria, a country known for its strict manufacturing guidelines. For production, we work with experienced partners who specialize in nutritional supplements and manufacture our products according to internationally recognized standards.
How are MY8 supplements made?
Our production is subject to strict quality controls, certified according to GMP (Good Manufacturing Practice) and HACCP (Hazard Analysis and Critical Control Points) to ensure the highest level of safety. In addition, our products carry the ISO 22000:2018 certificate, which confirms the highest food safety standards. Your health and satisfaction are our goal - our nutritional supplements meet the highest quality standards.
How do I use MY8 supplements?
The application of our products varies depending on the product. You can find more detailed information on dosage and application on the product label and in the product description in our webshop. This information will help you get the most out of our food supplements. Please store all products in a cool, dry place and protect them from direct sunlight. If you have any further questions, please write to us at: office@myhero.life
Can I take dietary supplements daily?
Yes, daily intake is ideal to ensure optimal supply. Dietary supplements work best when taken regularly over a period of at least 3-6 months. This gives your body the opportunity to adapt to the new nutrients and compensate for deficiencies. Collagen and magnesium in particular are nutrients that the body often needs in large quantities. Continuous intake supports vitality, skin health, muscle function and the nervous system.
Can I take MY8 supplements during pregnancy?
Our products are of the highest purity and natural origin and can therefore also be useful during pregnancy. However, people react differently to dietary supplements, so we recommend that you always discuss taking them with your doctor and pay particular attention to the next question.
Are there situations in which I should not take a product?
Yes, for example, MY8® Greens+ For Life should not be taken if other products containing green tea have been consumed on the same day, as they may contain too much caffeine. Although green tea is rich in beneficial ingredients such as polyphenols, it can have undesirable effects on children and pregnant women. We also recommend seeking medical advice here.
Greens+ For Life also contains zinc. Zinc should preferably not be taken on an empty stomach as it may cause stomach upset in some people.
Do athletes also need “green” nutrients?
Yes, plant-based nutrients are essential, especially for athletes. Green foods are rich in vitamins, minerals and antioxidants that support muscle regeneration and energy levels, as well as protecting cells from oxidative stress caused by intensive training. In addition, the fiber in green vegetables stabilizes blood sugar levels and promotes healthy digestion. A balanced diet with green vegetables and high-quality nutritional supplements such as Collagen+, Magnesium and Greens+ For Life can optimally support the performance and well-being of athletes.
Do I need nutritional supplements if I already eat healthy?
The question of the need for nutritional supplements is often controversial. Our belief, supported by scientific studies, is that modern foods do not always provide enough nutrients to optimally supply the body. Especially as we get older, the body no longer produces certain substances in sufficient quantities. MY8® products offer you an ideal supplement to ensure that your body is supplied with all the necessary nutrients.
Can I use supplements to lose weight?
Yes, supplements such as MY8® Greens+ For Life and Collagen+ can be a valuable support during a diet. They provide essential nutrients and enzymes that stimulate metabolism and promote well-being while the body is operating in a calorie deficit. Magnesium can also help reduce stress and promote relaxation. Make sure you eat a balanced diet, exercise and rest to achieve your diet goals.
Do MYHERO and MY8 provide additional health information?
Yes, we regularly publish informative blog articles on a variety of topics related to health, nutrition and wellbeing. Our blogs offer valuable advice and inspiration for a healthy lifestyle. Our goal is not only to offer products, but also to create a community that supports people in getting the most out of themselves and living an active, fulfilling life.
Why can't I complete my order?
Please make sure that all fields marked with an asterisk (*) are filled in. Has a payment method been selected and the fields provided filled in? If it still doesn't work, please contact us at office@myhero.life
Where can I find the order confirmation and invoice for my order?
After completing your order, you will automatically receive an order confirmation with your order number by email. If you cannot find the email in your inbox, please also check your spam folder. If you cannot find a confirmation there either, contact us at office@myhero.life.
For sustainability reasons, we send invoices by email and do not include paper invoices. If you have chosen to pay by invoice via Klarna, please transfer the amount directly to Klarna. You will receive the relevant payment information in a separate email from Klarna.
Where is my order currently located?
You can view the status of your order in your user account under "My Orders". As soon as your package has been shipped, you will receive a shipping confirmation by email, which also contains a link to track your shipment.
How long does it take to ship my order?
Delivery is usually within 1-3 working days (for Austria and Germany). During seasonal promotions, delivery times may be longer. Please note that no deliveries are made on Sundays and public holidays. If you have ordered items with different delivery times, we will send everything in one delivery; the delivery time will then depend on the item with the longest delivery time.
Can I change or cancel my order after it has been completed?
Unfortunately, for technical reasons, it is not possible to cancel or change an order after it has been completed. If you need additional products, you can always place a new order in the shop. Unwanted items can be returned to us after receipt in accordance with the return policy.
Why can't I log into my customer account anymore?
Have you already confirmed your customer account or your email address? A confirmation email has been sent to you automatically. If you cannot find this email, please also check your spam folder. Make sure that there are no spaces before or after the email address you entered. If you have forgotten your password, you can reset it and create a new one.
Why is my desired product currently unavailable?
Due to economic circumstances, delays may occur in exceptional cases. If a product is not available, you will find this information directly on our website.
What can I do if my package is not at the desired drop-off location?
If your package has not been left where you requested, please ask people around you whether someone has accepted the package. Please note that MYHERO is only liable until it is delivered to the desired location. Therefore, choose your drop-off location carefully so that the package is safely protected from unauthorized access.
How can I return a product?
You can of course return products within the 14-day cancellation period. Please note that we only accept unopened, unused and originally packaged goods. Please return the goods insured and follow the instructions in the cancellation form. You will bear the direct costs of the return yourself.
How much are the shipping costs and which countries do you deliver to?
We currently deliver to Austria, Germany and Italy. We are planning to expand to the whole of Europe.
Austria: € 6.90
Germany: € 7.90
Italy: € 12.20
Where are the MYHERO and MY8 nutritional supplements manufactured?
Our high-quality nutritional supplements are manufactured in Austria, a country known for its strict quality standards and manufacturing guidelines. We work closely with reputable companies that specialize in the production of nutritional supplements and manufacture our products according to the highest international standards.
Our Zechstein® Magnesium is produced in the Netherlands. Zechstein® Magnesium is rated as the purest magnesium in the world.
How are MY8 supplements made?
Our bottler's manufacturing processes are subject to strict quality controls and are certified according to GMP (Good Manufacturing Practice) and HACCP (Hazard Analysis and Critical Control Points) to ensure the highest quality and safety. In addition, our products are certified according to ISO 22000:2018, which ensures compliance with first-class
Food safety standards confirmed. In addition, our organic products have the AT-BIO-301 certification, which confirms the organic origin and sustainability of our ingredients. Your health and satisfaction are our top priority, and you can rely on our nutritional supplements to meet the highest quality standards.
How do I use MY8 nutritional supplement products?
The use of our products may vary from product to product to ensure that you achieve the best possible results. You can find all descriptions of the application either directly on the product label or in the product description in the webshop directly under the description of the respective product. We encourage you to look at this information to ensure that you can use our nutritional supplements and health products effectively and optimally. Your health and well-being are important to us and our product descriptions provide you with the best information to ensure the optimal use of our products.
All products should be stored in a cool, dry place and protected from direct sunlight.
If you have any questions, please write to us at office@myhero.life